＋Where can I place a decal?
StarStick's decorative decals are versatile and can be applied to a wide variety of smooth or slightly textured surfaces. You can bring your walls, furniture, and even textured ("gotelé") walls to life. The possibilities are endless!
＋What are the installation steps?
Applying a decorative decal is an easy and quick way to transform any space and give it a personalized, stylish touch. Here's how simple it is to get spectacular results:
1Separate the pieces
2Position the pieces on the wall with tape
3Apply the pieces and remove the backing paper
4Done!
To see an example of the installation, check out this video.
＋What are the delivery times?
Delivery time is usually 48 hours for in-stock products and 2-7 days for the rest. When placing your order, it's very important to include a contact phone number to make delivery easier if you're not home when the order arrives.
＋Can I exchange or get a refund for a decal?
If you don't like the decal when you receive it, you can exchange it for another one or request a refund. In both cases, the shipping costs to return the decal to us will be your responsibility. If it's in perfect condition when we receive it, we'll refund the purchase amount or send you a new decal.
⚠️ Custom products with a name or specific colors cannot be returned.
＋Can a decal be applied to textured (gotelé) walls?
Many customers apply them to textured or rough walls without any problem, the only difference is that the result will follow the texture of the wall.
It's best to apply it using a cloth or sponge rather than the spatula, starting with a small piece to check the result.
If you're unsure, you can buy a material sample for €2 here.
＋Can I keep the decal and apply it later?
No problem, just store it somewhere flat and dry.
＋Can I customize a decal?
In most cases, it's possible to print a decal in a different size than the one shown on the website or to mirror the design. To do this, please call us or send an email and we'll confirm whether the changes you'd like are possible.
＋Can decals be washed or get wet?
No. Decals don't have any special protective coating over the ink. If you intend to place a decal on glass or a surface that will get wet, we can apply an invisible film that will let you wash the decal as many times as you like without it being affected by cleaning products. If you're interested in this type of material, feel free to ask for information and pricing with no obligation.
＋Will I need to cut out the different pieces?
No. All the pieces that make up a decal are fully cut following the shape of the design, and can be applied in whichever arrangement you like. They all come attached to the same sheet, but each piece is completely independent.
＋My decal is peeling off. What's the problem?
If your decal is having issues, send us photos and we'll assess the likely cause. The most common reasons are:
- Not waiting at least 2 weeks after painting
- Dust or dirt on the wall if it hasn't been repainted
- A wall with ambient humidity or a very cold wall
- Not pressing firmly enough during application
- A wall that isn't perfectly smooth and has some texture
＋How do I remove decals?
To remove an applied decal, we recommend first warming it up, without touching it, with a hair dryer to soften the adhesive so it comes off more easily. Don't pull it off in one sharp tug: pull slowly from a corner and peel it off gradually.
＋Do decals leave marks when removed?
If a decal has been applied for a long time, removing it may leave its outline visible on the wall due to the adhesive. Following the tips above makes it more likely you won't get marks, but over time walls naturally change color, and the area that was covered by the decal will age differently from the rest of the wall.
＋Once a decal is applied, can I move it?
Decals are not repositionable. We can make small adjustments during application, but it's best to be sure of the placement before sticking it down, as moving it afterward could damage the material.