Reason for return
✔ Incorrect or defective product
If you have received an incorrect item or a product with a manufacturing defect, please open a claim by clicking the button below.
We will arrange collection free of charge once the claim has been reviewed.
Important: once the product has been installed or handled, it cannot be returned.
Other reasons (not manufacturing defects)
If you wish to return a product for any other reason, you must start the process using the main button below.
Returns sent independently or left at post offices will not be accepted.
Any shipment made outside the official system will be rejected.
General conditions
Only products in perfect condition and in their original packaging will be accepted.
Personalized products (specific colors or custom sizes), used products or handled vinyl decals are NOT eligible for return.
All wallpapers, decorative panels and framed prints are made to order and custom-sized, therefore they are exempt from the right of withdrawal.
👉 If you have any doubts before purchasing, you can request samples to check colors and material texture.
How can I return an order?
How to return an order
You have 15 days from delivery to return your order.
Return shipping costs are the responsibility of the customer.
Return address
The package must be sent and delivered by hand to the following address:
Starstick Vinilos SL
Folch i Torres 5B
08500 Barcelona
Spain
Delivery must be made directly to the address above.
Shipments sent to post offices or third-party pickup points will not be accepted.
Locker option (InPost / Mondial Relay)
You may also send your return to the following locker location:
LOCKER 24/7 REPSOL TABUENCA
CALLE SANTA EUGENIA, 120
17005 GIRONA
Code: ES-53121
No other pickup locations will be accepted.