How to request an invoice

How to request an invoice in our store

Step-by-step visual guide for schools and public institutions

Before you start

To request an invoice, you must:

  • Proceed to Checkout from the store
  • Create an account or log in with an existing account

1. Fill in the shipping details

Complete the shipping information as with any standard order and click Save.


Shipping address

2. Enable a different billing address

If you need a billing address different from the shipping address or require an e-invoice, check “I want to use a different billing address” and click Add new address.

3. Select the invoice type

🧾 Standard invoice

If your organisation does NOT require an electronic invoice, simply fill in the usual tax details.

🏛️ Electronic invoice (FACTURAe)

If your organisation DOES require an electronic invoice, complete the Electronic invoice (FACTURAe) field with:

  • Managing body (DIR3)
  • Processing unit (DIR3)
  • Accounting office (DIR3)
  • Submission platform: FACe

Without this information, the electronic invoice cannot be issued or registered.


Electronic invoice (FACTURAe) field
📩 Invoice delivery

Invoices are sent by email a few days after the order confirmation.
If you have not received it or need it urgently, you can request it via the website chat or by emailing [email protected].

4. Select the payment method

  • Card payment (credit or debit card)
  • PayPal
  • Bank transfer
    (the order will remain pending until the invoice is issued)

Pay after receiving the invoice
(exclusive to public institutions and schools)

We offer the option to pay after receiving the order, via bank transfer or electronic invoice (FACTURAe).

  • Orders over €200
  • 3% management fee
  • Estimated delivery time: 2–7 days